Overview
This Refund Policy applies to all digital content purchased through badrib.com (the "Service"): interactive stories, activities, games and any other digital goods offered by BADRIB ("we", "us", "our").
Because all of our products are digital and are delivered instantly to your account, refunds are governed by the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA) of South Africa. Please read this policy before purchasing.
1. Cooling-off period (7 days)
Under section 44 of ECTA, you have the right to cancel an electronic transaction within 7 (seven) days of the date of the transaction, without reason or penalty, provided that:
- the digital content has not been downloaded, accessed, streamed, installed or played; and
- you have not agreed to waive this cooling-off right at the time of purchase.
If you request a cancellation within this 7-day window and the content has not been accessed, we will refund the full purchase price to your original payment method.
2. Digital content that has been accessed
Once a purchased item has been downloaded, accessed, streamed, installed or played — including where a child profile has been granted access to it — the content is considered consumed. Because the value of a digital product lies in the access itself, and that access has already been delivered and used, the purchase is not eligible for a refund under section 44(2) of ECTA and section 55 of the CPA.
This applies to individual item purchases and to bargain bundle purchases alike.
3. Defective or non-conforming content
If a purchased item is defective, corrupted, fails to load, or does not match its description, you are entitled under section 56 of the CPA to a remedy. Please contact us within 14 days of purchase and we will, at our discretion:
- repair or replace the content (re-deliver a working copy), or
- refund the purchase price in full.
We may ask you for details of the device, browser and steps to reproduce the issue so that we can verify the defect.
4. Duplicate or erroneous charges
If you are charged twice for the same purchase, or are charged an amount that does not match the price shown at checkout, contact us and we will refund the difference or the duplicate charge in full.
5. Subscriptions and bundles
Where a bundle is purchased, the refund rules above apply to the bundle as a whole. A partial refund for an individual item inside a bundle is not available once any item in the bundle has been accessed.
6. How to request a refund
To request a refund, please use the contact form and include:
- your account email address,
- the order or purchase reference shown on your purchase history, and
- the reason for the request.
We will acknowledge your request within 5 business days and process any approved refund within 14 business days. Refunds are paid back to the original payment method used at checkout.
7. Chargebacks
If you initiate a chargeback with your bank or card issuer for a purchase that does not qualify for a refund under this policy, we reserve the right to suspend your account pending resolution of the dispute.
8. Changes to this policy
We may update this Refund Policy from time to time. Changes take effect when posted on this page, and the "Last updated" date above will be revised. Continued use of the Service after changes are posted constitutes acceptance of the revised policy.
9. Contact us
If you have any questions about this Refund Policy, you can contact us.
Postal address: PO Box 1555, South Africa.